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FAQs

Q: How do I check the status of my order?

A: Upon placing your order, please allow 3 to 7 business days of processing and production time for your order to ship out. Our fulfillment supplier pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Track Order page to find the real-time update of your shipment. Use your order number to track orders. If you did not find any updates under our Order Status page after 5 business days, please contact us immediately support@thefitnesshaven.com and we will do all we can to investigate.

Q: How long does shipping takes?

A: Please allow 2 to 4 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all European Countries and 3 to 6 weeks for delivery to the rest of the world.

*Due to pandemic situation, shipping may take place up to 8 weeks. 

*All shipping time excludes clearance/customs delays.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Buy It Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does The Fitness Haven provide a quality guarantee for all the products being sold?

A: Absolutely! We Offer a 100% Happiness Guarantee. If you’re not 100% satisfied with your purchase for any reason, please contact us at support@thefitnesshaven.com and we will make it right. Your satisfaction is our ultimate goal. We do all we can to ensure your best shopping experience. 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@thefitnesshaven.com and we will get back to you as soon as possible.

 

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